Privacy Policy of HavenStay Management
At HavenStay Management, we are committed to protecting the privacy and security of the personal information we collect and process. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you interact with our online platform and services, in compliance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth).
Information We Collect
We collect various types of information to provide and improve our services to you as a hospitality and asset management firm. This includes:
- Personal Information: This may include your name, contact details (such as email address, phone number, and physical address), professional title, company affiliation, and any other information you voluntarily provide to us when you inquire about our services, engage us for a project, or subscribe to our communications.
- Business Information: Information relating to your hospitality assets, investment interests, operational data, and any specific requirements for our services such as hotel operations management, property acquisition, revenue optimisation, or sustainability consulting.
- Usage Data: Information about how you access and use our online platform. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our online platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
How We Use Your Information
HavenStay Management uses the collected data for various purposes, including to:
- Provide and maintain our services, including hotel operations management, boutique accommodation development, and investment advisory.
- Improve and personalise your experience on our online platform.
- Communicate with you, respond to your inquiries, and provide customer support related to our services.
- Perform internal operations, such as data analysis, testing, research, and for statistical purposes.
- Develop new services, features, and functionalities.
- Send you marketing and promotional communications about our services that may be of interest to you, where you have consented to receive such communications.
- Comply with legal obligations and enforce our terms and conditions.
Disclosure of Your Information
We may disclose your personal information in the following situations:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as IT hosting, data analysis, marketing, and customer service. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Security of Your Data
The security of your data is paramount to us. We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Your Privacy Rights
You have certain rights regarding the personal information we hold about you. These include the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Withdraw your consent at any time where we relied on your consent to process your personal information.
- Request the deletion of your personal information, subject to certain legal exceptions.
To exercise any of these rights, please contact us using the details provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact us:
HavenStay Management
2847 Macquarie Street, Level 5,
Sydney, New South Wales, 2000,
Australia